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If you did not receive a 'While you were out' card you will have to make a complaint to Royal Mail or courier company as it is their responsibility not ours. If your order is returned to us and reason given by Royal Mail is 'Not called for' or 'Refused' or 'Gone away' (or similar) you will be charge a flat rate admin fee of ВЈ3.99 to cover the cost of postage and handling. Important: If you fail to obtain your order within seven days it will be returned to us as 'not called for'. Generally items will be returned to the depot for your collection within 7 days, please follow the instructions on the card. This card should give instructions on what to do next to get your item. If you are not home to receive your item - Regardless of whether it is Royal Mail or Courier that tries to deliver your order, you should receive a calling card.

Customers who have items being dispatched for next day delivery should also receive a tracking number and a link to the respective tracking webpage. When your order is dispatched you will receive an email notifying as such. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund. Please note, over 40% of lost parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check there first. If you do not receive your goods within 15 working days you shouldДЄnd we will be able to track your delivery via the Royal Mail & our couriers. Unfortunately, we cannot start tracking parcels until this time has elapsed. Although delays are rare, please allow 15 days for your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays. Occasionally, there may be delays within Royal Mail postal system. IV, AB, DD, KW, PH, PA, HS, KA, ZE, TR, JE, GY, BT, IM and PO30-41

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Parts or all of the following post code areas can occasionally be affected: For larger orders, we find couriers offer a better service than available from the Royal Mail.ДЄlthough delivery times are usually consistent throughout the UK, there are times when remote, highland or island locations may take a little longer to reach.

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We may upgrade your delivery method (at our cost) to a next day courier delivery for larger orders.

Saturday delivery is also available (prices dependent on delivery window). If you urgently require your order, we provide guaranteed next working day delivery (subject to stock availability) at an additional charge of ВЈ5.99. As next day delivery by this method is not guaranteed, Royal Mail will normally takeВ 1-3 working days for delivery. Royal Mail aims to deliver over 90% of first class packages by the next working day, excluding bank holidays and Sundays.

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All Office supplies/stationery orders over ВЈ30 qualify for free delivery too otherwise a flat charge of ВЈ4.99 will apply. Please note, all orders for ink and toners qualify for FREE Delivery in UK. Orders placed after 4:00pm on Friday will ship on Monday.ДЇREE upgrade to First Class service available - please ensure you select this at checkout. Orders after 4:00pm will be dispatched on the following business day. Orders received by 4:00pm are normally dispatched on the same business day.

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